1. Policy Overview
At Meecookies, we prepare and pack food products with care, hygiene, and quality standards. Due to the nature of food items, all sales made through our website are final. We do not accept returns, refunds, or exchanges once an order has been confirmed, processed, shipped, or delivered, except in limited cases mentioned in this policy.
2. No Return, No Refund & No Exchange
• We do not accept product returns after delivery.
• We do not provide refunds for change of mind, taste preference, incorrect product selection, or accidental orders.
• We do not offer exchanges for food products due to hygiene, safety, and quality reasons.
• Customers are requested to review product details, quantity, delivery address, and contact details carefully before completing the purchase.
3. Exceptions: Damaged, Wrong, or Missing Product
Although we do not offer general returns or refunds, customer satisfaction is important to us. If you receive a damaged product, wrong item, missing item, or any product quality issue, please contact us within 24 hours of delivery.
To help us review the issue, please share the following:
• Order ID
• Registered phone number or email address
• Clear photos or videos of the product and packaging
• Brief explanation of the issue
After verification, Meecookies may offer a suitable resolution such as replacement, store credit, coupon, or refund at our discretion. Resolution will depend on the nature of the issue and supporting evidence provided by the customer.
4. Order Cancellation
• Orders can be cancelled only before they are processed or dispatched.
• Once the order is packed, shipped, or handed over to the delivery partner, cancellation will not be possible.
• For cancellation requests, customers must contact us immediately with the Order ID.
• Approved cancellations, if any, will be processed as per the payment gateway timeline.
5. Delivery Issues
Meecookies is not responsible for delivery delays caused by incorrect address, unreachable phone number, customer unavailability, weather conditions, logistics delays, or circumstances beyond our control. If the order is returned due to incorrect address or customer unavailability, reshipping charges may apply.
6. Product Quality & Storage Responsibility
Our cookies are packed with care to maintain freshness. After delivery, customers are responsible for storing the products as instructed on the packaging. We are not responsible for quality issues caused by improper storage, delayed consumption, exposure to heat, moisture, or mishandling after delivery.
7. Refund Processing Timeline
If a refund is approved under exceptional circumstances, it will be processed to the original payment method or another suitable mode as decided by Meecookies. The refund timeline may vary depending on the payment gateway, bank, or financial institution.
8. Contact for Support
For any order-related concern, please contact us within 24 hours of delivery using the details below
Brand Meecookies
Email hello@meecookies.com
Phone +91 850082372
Address Mangalagiri, Andhra Pradesh, India
9. Important Note
This policy applies only to purchases made directly through the official Meecookies website. For purchases made through third-party platforms or marketplaces, the respective platform policies may apply.